Diagnosis & Planning

 

What we do

  • Situation Analysis
  • Market Needs and Gap Analysis
  • Operational audits of hotels, resorts, ecolodges and attractions
  • Destination Management Plans
  • Tourism Development Strategies
  • Visitor Management Strategies and Interpretation Plans

How we do it well

We diagnose what the market wants and isn’t getting, what experiences are driving the brand, and what products need reinvigoration.

Our plans are very visual, showing relationships and key ideas using diagrams, matrices and images. Our Implementation Plans reflect stakeholder expertise and resources.

The Australian Regional Tourism Network has reviewed our work and confirmed we are one of a few consultants capable of preparing Destination Management Plans to Australia’s National Standards.

 

Tourism and visitor management strategy for the Tikal World Heritage area Guatamala

At Guatamala’s Tikal World Heritage Area we introduced new systems to avoid crowding and improve the experience.

Destination Management Plans

Project Country Client
Destination Management Plan for Eyre Peninsula Australia South Australian Tourism Commission
Destination Management Plan for Snowy Mountains Australia Tourism NSW
Destination Management Plan for Barossa and Claire Valleys Australia South Australian Tourism Commission
Destination Management Plan for Tropical Far North Queensland Australia Tourism Queensland
Destination Management Plan for Otway National Park Australia Vic Dept of Sustainability & Environment
Destination Management Plan for Newcastle 2001 & 2010 Australia Newcastle City Council
Tourism Strategy for Victoria's Protected Areas Australia Parks Victoria
Destination Management Plan for Moorabool Shire Australia Moorabool Shire Council, Victoria
Destination Management Plan for North Sydney Australia North Sydney Council
Tourism Management Plan for Lord Howe World Heritage Area Australia Lord Howe Island Trust
Destination Management Plan for Albury Australia AlburyCity
Destination Management Plan for Wellington Australia Wellington Shire

 Strategic Tourism Plans

Project Country Client
Nature Tourism Plan for Tasmania’s Protected Areas Australia Tourism Tasmania
Nature Tourism Plan for NSW Australia Tourism NSW
Nature Tourism Strategy for NSW Protected Areas Australia NSW National Parks and Wildlife Service
International Tourism Policy, and staff training in tourism management Switzerland World Wide Fund For Nature
Sustainable Tourism Plan for the Arctic Region Arctic European Union and World Wide Fund for Nature
Surf Tourism Plan for NSW Australia Destination NSW
Guidelines for managing tourism in protected areas of Serbia Serbia European Union

Product Development Strategies

Project Country Client
Tourism Development Strategy for the conservation and adaptive reuse of the North Head Quarantine Station Australia Mawland Group
Tourism Development Strategy for Tasmania’s West Coast Wilderness Railway Australia Federal Hotels Group
Development Plan for Cumberland State Forest Australia State Forests NSW
Tourism Investment Development Program for Venezuela Venezuela World Bank
Product Development Strategy and Masterplan for Wonga Wetlands Australia AlburyCity, NSW
Master Plan for Reinvigoration of Echuca Tourist Caravan Park Australia Campaspe Shire

Operational audits

Project Country Client
Operational Audit Australia Noahs on The Beach
Operational and Environmental Audit Costa Rica Rara Avis Ecolodge
Operational Audit Australia Murrmarang and Myall Shores Resorts
Operational Audit Australia Monkey Mia Resort

Business Plans

Project Country Client
Business Plan for Monkey Mia Wildlife Sailing Cruises Australia Monkey Mia Wildlife Sailing Cruises
Business Plan for Monkey Mia Reserve, Shark Bay World Heritage Area Australia Conservation and Land Management
Business Plan for Q Station Australia Mawland Group
Business Plan for Naturewise (National Ecotour Business) Australia Conservation Volunteers Australia

 

Visitor Management Plans

Project Country Client
Tourism and Visitor Management Strategy for Tikal World Heritage Area Guatamala Guatamalan Parks Authority
Visitor Management Plan for Triplet Falls Australia Vic Dept of Sustainability & Environment
Visitor Management Plan for North Head Quarantine Station Australia Mawland Group
Visitor Management Strategy for Charlotte Pass, Alpine National Park Australia NSW National Parks and Wildlife Service
Visitor Access Strategy for NSW Protected Areas Australia NSW National Parks and Wildlife Service
Visitor Management Strategy for the Great Wall of China China Chinese Office of Tourism

Interpretation Plans

Project Country Client
Interpretation Plan for North Head Quarantine Station Australia Mawland Group
Interpretation Policy and Strategy for Victoria’s Protected Areas Australia Parks Victoria
Interpretation Plan for Tidbinbilla Nature Reserve Australia ACT Parks and Conservation Service
Interpretation Plan for Tasmania’s State Forests Australia Forestry Tasmania
Interpretation Plan for Tasmania’s World Heritage Areas Australia Tasmanian Parks, Wildlife and Heritage
Interpretation for Tasmania’s Cool Temperate Rainforests Australia Tasmanian Parks, Wildlife and Heritage
Performance appraisal of visitor management and interpretation themes Australia Mexico Anthropology Museum
Review of the Interpretation of Cultural Tour South Africa Robben Island Museum

 

Management Plans

Project Country Client
Environmental Management System for IBIS & Novotel Hotels Homebush Bay Australia ACCOR
Management Plan for Jenolan Caves Reserve Australia Jenolan Caves Reserve Trust
Environmental Impact Assessment for Cradle Mountain Lodge Australia Tasmanian Parks, Wildlife and Heritage
Management Plan for Lord Howe Island World Heritage Area Australia Lord Howe Island Trust